Identifying Usability Issues in Instant Messaging Apps on iOS and Android Platforms

Table 1

KLM results for MIM apps on iOS and Android platforms. This table shows the mean number of interactions taken for each of the main functionalities.

Platform\Task	Mean
	T1	T2	T3	T4	T5	Total
iOS	6.54	5.75	6.25	5.96	5.36	29.86
Android	6.27	5.47	7.62	5.73	4.31	29.40

Statistical significant difference was found when comparing both platforms.