|
| | Items | Loading | AVE | α | CR |
|
| Technical capability (TECC) | We are very capable of developing cloud computing | 0.587 | 0.509 | 0.905 | 0.900 |
| We are constantly updating our technology | 0.652 |
| Our products are highly scalable | 0.730 |
| Our products have very high performance | 0.791 |
| Our products are highly flexible | 0.706 |
| Security capability (SECC) | We do not snoop on our customers’ data | 0.813 | 0.690 | 0.885 | 0.792 |
| We do not steal our customers’ data | 0.828 |
| We invest in security technology | 0.794 |
| Data security is our main concern | 0.692 |
| Customer domain knowledge capability (CDKC) | We know our clients’ industries | 0.607 | 0.560 | 0.828 | 0.792 |
| We are familiar with the business in which our clients are involved | 0.861 |
| We adapt the cloud implementation process to the customer’s requirements | 0.705 |
| We will adapt the cloud architecture to the customer’s requirements | 0.894 |
| Marketing capability (MARC) | Our prices are very advantageous | 0.664 | 0.569 | 0.704 | 0.629 |
| We offer our customers a discount on ongoing use | 0.626 |
| We will show our customers the benefits of cloud computing | 0.752 |
| We show our customers what we have to offer | 0.615 |
| We offer marketing education campaigns to potential customers | 0.611 |
| Consulting capability (CONC) | We help CIOs convince CEOs of the importance of cloud computing | 0.739 | 0.574 | 0.839 | 0.691 |
| We will advise on client management | 0.521 |
| We help companies plan and optimize their business processes with cloud computing | 0.717 |
| We help companies transform their business models with cloud computing | 0.791 |
| We help companies leverage the cloud for digital transformation | 0.558 |
| We help our clients integrate their upstream and downstream businesses | 0.791 |
| Platform capability (PLAC) | We do not lock our customers into the cloud services we offer | 0.622 | 0.552 | 0.705 | 0.501 |
| There is compatibility between my cloud computing product and other companies’ cloud computing products | 0.717 |
| We offer complete cloud computing solutions | 0.791 |
| We integrate infrastructure providers | 0.760 |
| We integrate SaaS providers | 0.791 |
| We have integrated PaaS providers | 0.807 |
| Responsiveness (RESP) | Customer cloud services are running very stably | 0.654 | 0.759 | 0.901 | 0.747 |
| We can be alerted immediately to problems in the operation of customer clouds | 0.516 |
| We can respond immediately to problems in customer cloud operations | 0.685 |
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