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| # | Measurement Item |
|
| Demographic information: filled by vendors |
| 1 | What's type of service your firm offers? IaaS; PaaS; SaaS; hybrid. |
| 2 | How many employees does your firm employ? |
|
Cloud service capability (developed by ourselves): filled by vendors
From 1 (strongly disagree) to 7 (strongly agree). |
| (1) Technical capability |
| TECC1 | We are very capable of developing cloud computing. |
| TECC2 | We are constantly updating our technology. |
| TECC3 | Our products are highly scalable. |
| TECC4 | Our products have very high performance. |
| TECC5 | Our products are highly flexible. |
|
| (2) Security capability |
| SECC1 | We do not snoop on our customers’ data. |
| SECC2 | We do not steal our customers’ data. |
| SECC3 | We invest in security technology. |
| SECC4 | Data security is our main concern. |
|
| (3) Customer domain knowledge capability |
| CDKC1 | We know our clients’ industries. |
| CDKC2 | We are familiar with the business in which our clients are involved. |
| CDKC3 | We adapt the cloud implementation process to the customer’s requirements. |
| CDKC4 | We will adapt the cloud architecture to the customer’s requirements. |
|
| (4) Marketing capability |
| MARC1 | Our prices are very advantageous. |
| MARC2 | We offer our customers a discount on ongoing use. |
| MARC3 | We will show our customers the benefits of cloud computing. |
| MARC4 | We show our customers what we have to offer. |
| MARC5 | We offer marketing education campaigns to potential customers. |
|
| (5) Consulting capability |
| CONC1 | We help CIOs convince CEOs of the importance of cloud computing. |
| CONC2 | We will advise on client management. |
| CONC3 | We help companies plan and optimize their business processes with cloud computing. |
| CONC4 | We help companies transform their business models with cloud computing. |
| CONC5 | We help companies leverage the cloud for digital transformation. |
| CONC6 | We help our clients integrate their upstream and downstream businesses. |
|
| (6) Platform capability |
| PLAC1 | We do not lock our customers into the cloud services we offer. |
| PLAC2 | There is compatibility between my cloud computing product and other companies’ cloud computing products. |
| PLAC3 | We offer complete cloud computing solutions. |
| PLAC4 | We integrate infrastructure providers. |
| PLAC5 | We integrate SaaS providers. |
| PLAC6 | We have integrated PaaS providers. |
|
| (7) Responsiveness |
| RESP1 | Customer cloud services are running very stably. |
| RESP2 | We can be alerted immediately to problems in the operation of customer clouds. |
| RESP3 | We can respond immediately to problems in customer cloud operations. |
|
Cloud computing adoption (adapted from Oliveira, Thomas, and Espadanal [52]): filled by customers corresponding to the vendors
From 1 (strongly disagree) to 7 (strongly agree). |
| ADOP1 | Our organization is currently engaged in cloud computing. |
| ADOP2 | We are anticipating that our company will adopt cloud computing in the future. |
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