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| Variable | Description |
|
| Passenger’s mood state before and after receiving the message |
| Passenger’s emotional state before and after receiving the message |
| Passengers’ behavioral tendencies before receiving information |
| Passengers’ own mood changes |
| Mood change caused by official information stimuli |
| Response of passengers’ cognitive factors to information stimuli |
| An identity matrix of the specified size |
| Mood changes caused by the dissemination of information among passengers |
| Influence of passenger on passenger |
| Emotional changes caused by the official information |
| Emotional attenuation factor, generally taken as 0.3 |
| Emotional changes caused by the information transmission among passengers |
| The degree of influence of emotional changes between passengers |
| The combined impact factors of emotion and personality on mood |
| Passenger trust in official information |
| The matrix of the influence of emotion on mood and |
| Matrix of influences of behavioral tendencies on emotions and |
| Passenger demand for information. |
| Matrix of factors influencing emotions by information stimuli and |
| Matrix of factors influencing information stimuli on behavioral tendencies and |
| Adjustment coefficient, its general value is 0.6 |
| Trust degree of passenger to passenger |
| Influence of passenger on passenger |
| Accuracy of the message |
| is the relationship matrix between mood and emotion |
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