Research Article

Context-Based Emotion Predictor: A Decision- Making Framework for Mobile Data

Table 2

Messages with polarity score related to mobile review.

Text inputScoreEmotion

If you are now separated from OPPO then why use shitty colour os?? try to make your OS or improve the colour os according to the customer’s needs! if you believe that your company is consumer centric. Then you should take this feedback in priority level! colour Os 5.20.16346153846153846Positive
We are always open for feedback and suggestions from our customers to improve services. At present, we do not have exchange offers available from our side. However, you can visit the OPPO dealers or e-commerce websites to check the offers to them−0.20238095238095238Negative
I am going to share all the conversation with you. Listen and then decide what kind of oppo company is dealing with customers. I have all the call recordings. They suppress the customers’ complaints and just sell them and do not care about customers0.027777777777777776Positive
Regarding os F series upgraded, in more ways than one. #OPPOF11Pro coming soon0.1875Positive
I urge all kenyans to dodge and avoid this company until they learn to properly treat kenyans working for them. There have been numerous reports of complaints of the manager who is mistreating, insulting, overworking,and underpaying the employees−0.09868421052631579Negative
Rising camera panoramic screen the first detail shots of the #OPPOF11Pro. What else do you want to see?0.10227272727272728Positive
Now people are not buying in the name of camera, that is, why they come with battery, they claim fake details about their phones, you can see people get bored with oppo that is why they launch in the name of real estate, their sales are declining day by day and complaints are increasing0.065Positive
U got complaints ABOUT EVERYTHING I THROW AT YOU. I’ve heard good things from them if I were ever to go back to evil, that is, android, I’d get an oppo0.8Positive
My oppo mobile screen is flickering, what can I do? I have trouble opening the POSB ibanking app since the last update, with the app crashing instantly upon opening it. I am currently using an OPPO phone, and I have seen quite a number of similar complaints on the google play store too. May I ask how this can be rectified?−0.13671875Negative
Something like: “I’m so sorry! please DM your username (details, information, etc.) so we can look & work on this for you”−0.15625Negative
Bingo!! we have received a compliment of the world’s fastest charger from none other than @TechnicalGuruji, thank you for the insights0.1125Positive
This is an interesting topic to explore, and it seems that increasingly, companies are taking advantage of the instant support they can offer via feedback. Thanks for this!0.23333333333333334Positive
“The whole industry is working really hard to bring the richness of the mobile internet “one step closer” to everyone and delight them with more exciting services and experiences.” Henry Tang, director of standards, now takes us through our 5G plans0.115Positive