Evaluating the Performance of Taiwan Homestay Using Analytic Network Process

Table 1

Preliminary framework.

Aspect	References	Criteria	References
		To utilize natural ventilation sufficiently	[34, 35]
		To utilize plenty natural light
		To use nontoxic paint	[35]
Surroundings of the building and features	[32, 34]	To maintain the land’s vitality and good condition in the process of design and construction
		To incorporate the local heritage and landscape elements into design	[31, 35]
		The beautification and uniqueness of the interior design	[32, 34, 39]
		Greenization and uniqueness of the garden design
		Cooking facilities such as kitchen and BBQ	[31, 34, 39]
		Parking space	[31, 32, 34, 39]
Facilities	[31, 34, 39]	Emergency lighting settings	[31, 39]
		Fire and safety	[31, 32, 34, 39]
		Medical aid	[31, 39]
		Room settings	[12, 31, 39]
		Room tidiness	[32, 34, 39]
		Room coziness	[30, 32, 34]
Management	[39]	Hygiene and surrounding cleanness	[32, 39]
		Local catering planning	[31, 39]
		Introduction of the homestay and resources
		Overall ambience forming	[39]
		Reception service (such as booking, checking out)	[39]
		Information	[31, 32, 34, 39]
		Guiding services	[31, 32, 34]
		Catering	[31, 32, 34, 39]
Service quality	[12, 31, 32, 34]	Staff quality	[12]
		Service attitude	[30, 32, 34]
		Food quality	[12, 32, 34]
		Interaction with guests	[12, 32]
		Transportation and pick-up service	[12, 32, 34, 39]
		Local activity arrangement	[31, 39]
Privacy and safety	[34]	Lodging safety management
		Lodging risk management	[12]
Business features	[12]	Room themes and features
		Homestay features