Research Article
An Integrated Approach for Prioritizing Key Factors in Improving the Service Quality of Nursing Homes
Table 2
Dimensions and factors affecting nursing home quality.
| | Dimensions | Factors |
| | Patient’s Care of Life () | Emergency Processing Speed (F1) | | Rapid and Appropriate Referral (F2) | | Medical and Therapeutic Care (F3) | | Pain Management (F4) | | Clinical Care (F5) |
| | Nursing Staff () | Good Service Attitude (F6) | | Specialized Nursing Care (F7) | | Staff Complement (F8) | | Physician Involvement (F9) | | Sufficient and Competent Staff (F10) |
| | Home Care Environment () | Space Requirements (F11) | | Hygiene and Infection Control (F12) | | Public Area Clean and Neat (F13) | | Health and Safety Management (F14) | | Good Living Environment (F15) |
| | Home Care Facilities () | Appropriate Bed Distribution (F16) | | Enough Illumination (F17) | | Bathroom and Toilet Facilities (F18) | | Medical Instrument (F19) | | Monitoring Information System (F20) |
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