An Integrated Approach for Prioritizing Key Factors in Improving the Service Quality of Nursing Homes

Table 7

Supermatrix before convergence.

		Goal	Dimensions				Factors
		G	𝐷1	𝐷2	𝐷3	𝐷4	F1	F2	F3	F4	F5	F6	F7	F8	F9	F10	F11	F12	F13	F14	F15	F16	F17	F18	F19	F20
Goal	G
Dimensions	𝐷1	0.318	0	0.323	0.261	0.403
	𝐷2	0.248	0.624	0	0.345	0.239
	𝐷3	0.252	0.334	0.255	0	0.358
	𝐷4	0.181	0.041	0.422	0.394	0
	F1		0.216				0	0	0	0	0	0	0	0	0	0	0	0	0	0.095	0	0	0	0	0	0
	F2		0.289				0	0	0	0	0.284	0	0	0	0	0	0	0.051	0	0.065	0	0	0	0	0	0
	F3		0.136				0	0	0	0.645	0.367	0	0	0	0	0	0	0.118	0	0.145	0	0	0	0	0	0
	F4		0.246				0	0	0	0	0	0	0	0	0	0	0	0	0	0.242	0	0	0	0	0	0
	F5		0.112				0	0	0	0	0	0	0	0	0	0	0	0.148	0	0.222	0	0	0	0	0	0
	F6			0.237			0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
	F7			0.267			0.21	0	0	0	0.189	0	0	0	0	0	0	0.159	0	0	0	0	0	0	0	0
	F8			0.126			0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
	F9			0.165			0.29	0	0	0.355	0.159	0	0	0	0	0	0	0.207	0	0.159	0	0	0	0	0	0
Factors	F10			0.204			0.3590	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
	F11				0.193			0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0.453	0	0
	F12				0.205		0	0	0	0	0	0	0	0	0	0	0	0	0	0.073	0	0	0	0	0	0
	F13				0.197		0	0	0	0	0	0	0	0	0	0	0	0	0	0	0.32	0	0	0	0	0
	F14				0.299		0.141	0	0	0	0	0	0	0	0	0	0	0.124	0	0	0	0	0	0	0	0
	F15				0.107		0	0	0	0	0	0	0	0	0	0	0	0.192	0	0	0	0	0	0.547	0	0
	F16					0.287	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
	F17					0.242	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0.285	0	0	0	0	0
	F18					0.262	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0.396	0	0	0	0	0
	F19					0.020	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
	F20					0.189	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0