An Integrated Approach for Prioritizing Key Factors in Improving the Service Quality of Nursing Homes

Table 8

Priorities of dimensions and factors.

Dimensions	Local weight	Factors	Local weight	Global weight	Priorities
Patient’s Care of Life (𝐷1)	0.3128	Emergency Processing Speed (F1)	0.2130	0.0666	5
		Rapid and Appropriate Referral (F2)	0.2885	0.0902	1
		Medical and Therapeutic Care (F3)	0.1416	0.0443	13
		Pain Management (F4)	0.2446	0.0765	3
		Clinical Care (F5)	0.1123	0.0351	17
Nursing Staff (𝐷2)	0.2858	Good Service Attitude (F6)	0.2324	0.0664	6
		Specialized Nursing Care (F7)	0.2691	0.0769	2
		Staff Complement (F8)	0.1237	0.0354	16
		Physician Involvement (F9)	0.1711	0.0489	8
		Sufficient and Competent Staff (F10)	0.2037	0.0582	7
Home Care Environment (𝐷3)	0.2383	Space Requirements (F11)	0.1938	0.0462	12
		Hygiene and Infection Control (F12)	0.2023	0.0482	9
		Public Area Clean and Neat (F13)	0.1962	0.0468	10
		Health and Safety Management (F14)	0.2980	0.0710	4
		Good Living Environment (F15)	0.1097	0.0261	19
Home Care Facilities (𝐷4)	0.1632	Appropriate Bed Distribution (F16)	0.2843	0.0464	11
		Enough Illumination (F17)	0.2430	0.0397	15
		Bathroom and Toilet Facilities (F18)	0.2653	0.0433	14
		Medical Instrument (F19)	0.0201	0.0033	20
		Monitoring Information System (F20)	0.1873	0.0306	18