Mathematical Problems in Engineering / 2013 / Article / Tab 3

Research Article

An Innovative Design Methodology KKBDCA for Affective Product Development

Table 3

The relationship between customer satisfaction and customer preference.

Quality-sufficiency
image
(usability) (aesthetics) (innovation)

Influence on CSI (weighting)

Kano
category
Attractive qualityOne-dimensional
quality
One-dimensional quality

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