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Mathematical Problems in Engineering
Volume 2014, Article ID 584684, 8 pages
http://dx.doi.org/10.1155/2014/584684
Research Article

System Reliability Evaluation of Data Transmission in Commercial Banks with Multiple Branches

1Department of Industrial Management, National Taiwan University of Science and Technology, Taipei 10607, Taiwan
2Institute of Management, National Taiwan University of Science and Technology, Taipei 10607, Taiwan

Received 15 August 2013; Accepted 22 December 2013; Published 9 January 2014

Academic Editor: Cristian Toma

Copyright © 2014 Yi-Kuei Lin and Hsien-Chang Chou. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

The main purpose of this paper is to assess the system reliability of electronic transaction data transmissions made by commercial banks in terms of stochastic flow network. System reliability is defined as the probability of demand satisfaction and it can be used to measure quality of service. In this paper, we study the system reliability of data transmission from the headquarters of a commercial bank to its multiple branches. The network structure of the bank and the probability of successful data transmission are obtained through the collection of real data. The system reliability, calculated using the minimal path method and the recursive sum of disjoint products algorithm, provides banking managers with a view to comprehend the current state of the entire system. Besides, the system reliability can be used not only as a measurement of quality of service, but also an improvement reference of the system by adopting sensitivity analysis.