Research Article

Identifying Key Factors for Introducing GPS-Based Fleet Management Systems to the Logistics Industry

Table 2

Preliminary aspects and criteria for the study.

AspectsCriteriaDescriptions

OrganizationTop executives supportExecutives’ subjective preferences or understanding of the project, continued participation, promises of funding and resources required, and removal of obstacles to the project.
Enterprise process reengineeringThe need to change the organization’s structure, responsibilities, and workflow in response to the implemented system.
User recognitionWhether employees have sufficient momentum to drive their participation in the system.
Funding and budgetThe project budget for implementing software, hardware, and subsequent maintenance requirements.

Project baseClear objectivesA clear understanding of importing goals and performance those are from the various departments.
Project team compositionOrganizations with outstanding staff from ministries can take up the challenge and work together to resolve difficulties.
Project management and monitoringProject leaders and teams control project progress.
Effective communicationTo resolve conflict.
Education and trainingActual effectiveness of education and training.

System technologyTimely and correct informationControl over correct and timely input information.
Degree of difficulty in software and hardware maintenanceDegree of maintenance difficulty for system and hardware devices in the future.
Degree of difficulty in technology setupDegree of difficulty in setup of system technology and extension to various centers.
Degree of completeness of transmission equipmentTransmission performance and scalability of equipment installed in a truck.

ConsultantExperience of consultantsIndustrial familiarity, expressive ability, and communication skills of consultants.
Ability of consultantsDegree of professional competence of consultants for each module in the system.
Coordination and communicationService gap between expectation and perception of customers in the consultant’s interaction process.

External environmentIndustry competitive pressureDevelopment of innovation in industry is very rapid and, therefore, when facing competition, a further assessment of the competitive environment facing the enterprise is required.
Customer acceptanceWillingness of customers to implement a system and conditions imposed.