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Mathematical Problems in Engineering
Volume 2015 (2015), Article ID 609061, 7 pages
Review Article

Service Operations Optimization: Recent Development in Supply Chain Management

Glorious Sun School of Business and Management, Donghua University, Shanghai 200051, China

Received 5 September 2014; Accepted 9 December 2014

Academic Editor: Bin Jiang

Copyright © 2015 Bin Shen. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


Services are the key of success in operation management. Designing the effective strategies by optimization techniques is the fundamental and important condition for performance increase in service operations (SOs) management. In this paper, we mainly focus on investigating SOs optimization in the areas of supply chain management, which create the greatest business values. Specifically, we study the recent development of SOs optimization associated with supply chain by categorizing them into four different industries (i.e., e-commerce industry, consumer service industry, public sector, and fashion industry) and four various SOs features (i.e., advertising, channel coordination, pricing, and inventory). Moreover, we conduct the technical review on the stylish industries/topics and typical optimization models. The classical optimization approaches for SOs management in supply chain are presented. The managerial implications of SOs in supply chain are discussed.