Research Article
An Uncertain QFD Approach for the Strategic Management of Logistics Services
Table 5
The relationship matrix R.
| | SRs∖SAs | SA1 | SA2 | SA3 | SA4 | SA5 |
| | SR1 | (0, 0.3) | 0 | (0.5, 0.7) | (0.5, 0.7) | 0 | | SR2 | 0 | (0.3, 0.5) | (0.5, 0.7) | (0.5, 0.7) | 0 | | SR3 | (0.5, 0.7) | (0.3, 0.5) | (0.7, 1) | (0.5, 0.7) | 0 | | SR4 | 0 | 0 | 0 | (0.7, 1) | (0.7, 1) |
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