Research Article

An Uncertain QFD Approach for the Strategic Management of Logistics Services

Table 6

The correlation matrix P.

SAs SA1 SA2SA3SA4SA5

SA11 (0.3, 0.5) 0 0 0
SA2(0.3, 0.5) 1 0 (0.5, 0.7) 0
SA30 0 1 (0.7, 1) 0
SA40 (0.5, 0.7) (0.7, 1) 1 (0.3, 0.5)
SA50 0 0 (0.3, 0.5) 1