Table of Contents Author Guidelines Submit a Manuscript
Corrigendum

A corrigendum for this article has been published. To view the corrigendum, please click here.

Mathematical Problems in Engineering
Volume 2016, Article ID 8532607, 15 pages
http://dx.doi.org/10.1155/2016/8532607
Research Article

A QFD-Based Evaluation Method for Business Models of Product Service Systems

1School of Computer Science and Technology, Harbin Institute of Technology, Harbin, Heilongjiang 150001, China
2College of Computer Science and Technology, Huaqiao University, Xiamen, Fujian 361021, China
3Birmingham Business School, University of Birmingham, Birmingham B15 2TT, UK

Received 2 April 2016; Revised 6 May 2016; Accepted 15 May 2016

Academic Editor: Benoit Iung

Copyright © 2016 Tianyang Li et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Linked References

  1. A. Neely, “Exploring the financial consequences of the servitization of manufacturing,” Operations Management Research, vol. 1, no. 2, pp. 103–118, 2009. View at Publisher · View at Google Scholar · View at Scopus
  2. J.-C. Tu, Y.-C. Huang, C.-Y. Hsu, and Y.-W. Cheng, “Analyzing lifestyle and consumption pattern of hire groups under product service systems in Taiwan,” Mathematical Problems in Engineering, vol. 2013, Article ID 710981, 15 pages, 2013. View at Publisher · View at Google Scholar · View at Scopus
  3. T. Baines and H. W. Lightfoot, “Servitization of the manufacturing firm: exploring the operations practices and technologies that deliver advanced services,” International Journal of Operations & Production Management, vol. 34, no. 1, pp. 2–35, 2014. View at Publisher · View at Google Scholar · View at Scopus
  4. P. Gaiardelli, B. Resta, V. Martinez, R. Pinto, and P. Albores, “A classification model for product-service offerings,” Journal of Cleaner Production, vol. 66, pp. 507–519, 2014. View at Publisher · View at Google Scholar · View at Scopus
  5. S. Vandermerwe and J. Rada, “Servitization of business: adding value by adding services,” European Management Journal, vol. 6, no. 4, pp. 314–324, 1988. View at Publisher · View at Google Scholar · View at Scopus
  6. V. Martinez, M. Bastl, J. Kingston, and S. Evans, “Challenges in transforming manufacturing organisations into product-service providers,” Journal of Manufacturing Technology Management, vol. 21, no. 4, pp. 449–469, 2010. View at Publisher · View at Google Scholar · View at Scopus
  7. R. De Coster, “A collaborative approach to forecasting product-service systems (PSS),” International Journal of Advanced Manufacturing Technology, vol. 52, no. 9–12, pp. 1251–1260, 2011. View at Publisher · View at Google Scholar · View at Scopus
  8. W. A. Neu and S. W. Brown, “Manufacturers forming successful complex business services: designing an organization to fit the market,” International Journal of Service Industry Management, vol. 19, no. 2, pp. 232–251, 2008. View at Publisher · View at Google Scholar · View at Scopus
  9. F. Ceci and A. Masini, “Balancing specialized and generic capabilities in the provision of integrated solutions,” Industrial and Corporate Change, vol. 20, no. 1, pp. 91–131, 2011. View at Publisher · View at Google Scholar · View at Scopus
  10. D. Opresnik and M. Taisch, “The value of big data in servitization,” International Journal of Production Economics, vol. 165, pp. 174–184, 2015. View at Publisher · View at Google Scholar · View at Scopus
  11. H. Gebauer and T. Friedli, “Behavioral implications of the transition process from products to services,” Journal of Business and Industrial Marketing, vol. 20, no. 2, pp. 70–78, 2005. View at Publisher · View at Google Scholar · View at Scopus
  12. A. Neely, “Why do servitized firms fail?” Operations Management Research, vol. 24, pp. 90–114, 2010. View at Google Scholar
  13. A. Tukker, “Product services for a resource-efficient and circular economy-a review,” Journal of Cleaner Production, vol. 97, pp. 76–91, 2015. View at Publisher · View at Google Scholar · View at Scopus
  14. J. Li, F. Tao, Y. Cheng, and L. Zhao, “Big Data in product lifecycle management,” The International Journal of Advanced Manufacturing Technology, vol. 81, no. 1–4, pp. 667–684, 2015. View at Publisher · View at Google Scholar · View at Scopus
  15. H. Meier and W. Massberg, “Life cycle-based service design for innovative business models,” CIRP Annals-Manufacturing Technology, vol. 53, no. 1, pp. 393–396, 2004. View at Publisher · View at Google Scholar · View at Scopus
  16. A. Alinezad, A. Seif, and N. Esfandiari, “Supplier evaluation and selection with QFD and FAHP in a pharmaceutical company,” The International Journal of Advanced Manufacturing Technology, vol. 68, no. 1–4, pp. 355–364, 2013. View at Publisher · View at Google Scholar · View at Scopus
  17. Y.-E. Nahm, H. Ishikawa, and M. Inoue, “New rating methods to prioritize customer requirements in QFD with incomplete customer preferences,” The International Journal of Advanced Manufacturing Technology, vol. 65, no. 9–12, pp. 1587–1604, 2013. View at Publisher · View at Google Scholar · View at Scopus
  18. C.-T. Wu, T.-S. Pan, M.-H. Shao, and C.-S. Wu, “An extensive QFD and evaluation procedure for innovative design,” Mathematical Problems in Engineering, vol. 2013, Article ID 935984, 7 pages, 2013. View at Publisher · View at Google Scholar · View at Scopus
  19. T. Sakao and M. Lindahl, “A value based evaluation method for Product/Service System using design information,” CIRP Annals—Manufacturing Technology, vol. 61, no. 1, pp. 51–54, 2012. View at Publisher · View at Google Scholar · View at Scopus
  20. T. Baines and H. Lightfoot, Made to Serve: How Manufacturers Can Compete through Servitization and Product Service Systems, John Wiley & Sons, Hoboken, NJ, USA, 2013.
  21. F. H. Beuren, M. G. Gomes Ferreira, and P. A. Cauchick Miguel, “Product-service systems: a literature review on integrated products and services,” Journal of Cleaner Production, vol. 47, pp. 222–231, 2013. View at Publisher · View at Google Scholar · View at Scopus
  22. A. P. B. Barquet, M. G. de Oliveira, C. R. Amigo, V. P. Cunha, and H. Rozenfeld, “Employing the business model concept to support the adoption of product-service systems (PSS),” Industrial Marketing Management, vol. 42, no. 5, pp. 693–704, 2013. View at Publisher · View at Google Scholar · View at Scopus
  23. J. Gao, Y. Yao, V. C. Y. Zhu, L. Sun, and L. Lin, “Service-oriented manufacturing: a new product pattern and manufacturing paradigm,” Journal of Intelligent Manufacturing, vol. 22, no. 3, pp. 435–446, 2011. View at Publisher · View at Google Scholar · View at Scopus
  24. X. Wu, R. Ma, and Y. Shi, “How do latecomer firms capture value from disruptive technologies? A secondary business-model innovation perspective,” IEEE Transactions on Engineering Management, vol. 57, no. 1, pp. 51–62, 2010. View at Publisher · View at Google Scholar · View at Scopus
  25. C. Zott, R. Amit, and L. Massa, “The business model: recent developments and future research,” Journal of Management, vol. 37, no. 4, pp. 1019–1042, 2011. View at Publisher · View at Google Scholar · View at Scopus
  26. A. Osterwalder and Y. Pigneur, Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers, John Wiley & Sons, New York, NY, USA, 2010.
  27. D. J. Teece, “Business models, business strategy and innovation,” Long Range Planning, vol. 43, no. 2-3, pp. 172–194, 2010. View at Publisher · View at Google Scholar · View at Scopus
  28. T. He, W. Ho, Y. Zhang, and P. K. Dey, “Organising the business processes of a product servitised supply chain: a value perspective,” Production Planning and Control, vol. 27, no. 5, pp. 378–393, 2016. View at Publisher · View at Google Scholar · View at Scopus
  29. L. M. Camarinha-Matos and P. Macedo, “A conceptual model of value systems in collaborative networks,” Journal of Intelligent Manufacturing, vol. 21, no. 3, pp. 287–299, 2010. View at Publisher · View at Google Scholar · View at Scopus
  30. G.-W. Park, K. Park, and M. Dessouky, “Optimization of service value,” Computers and Industrial Engineering, vol. 64, no. 2, pp. 621–630, 2013. View at Publisher · View at Google Scholar · View at Scopus
  31. Y.-T. Chen and M.-C. Chiu, “A value creation based business model for customized product service system design,” in Moving Integrated Product Development to Service Clouds in the Global Economy: Proceedings of the 21st ISPE Inc. International Conference on Concurrent Engineering, September 8–11, 2014, vol. 1 of Advances in Transdisciplinary Engineering, pp. 54–63, IOS Press, 2014. View at Publisher · View at Google Scholar
  32. D. Y. Kong and X. H. Bi, “Impact of social network and business model on innovation diffusion of electric vehicles in China,” Mathematical Problems in Engineering, vol. 2014, Article ID 230765, 7 pages, 2014. View at Publisher · View at Google Scholar · View at Scopus
  33. U. Gelbmann and B. Hammerl, “Integrative re-use systems as innovative business models for devising sustainable product-service-systems,” Journal of Cleaner Production, vol. 97, pp. 50–60, 2015. View at Publisher · View at Google Scholar · View at Scopus