A QFD-Based Evaluation Method for Business Models of Product Service Systems

Table 1

The results of evaluation and optimizations.

Business model dimensions and optimization results	Evaluation and optimizations
	Initial evaluation	First optimization	Second optimization
PSS characteristics	15	15	17
PSS components	28	28	30
PSS suppliers	41	41	43
SCOR processes	162	157	157
Cost to processes	25	25	25
Risk events	16	16	16
Average rate of cost conversion	1.3015	1.3320	1.3106
The total cost	19800	19600	20000
Similarity	0.7533	0.8024	0.8411
Rate	0.375	0.500	0.6250
Price of an PS offering	21800	22200	23200
Profit level of an PS offering (for all suppliers)	2000	2600	3200
ROI (rate of investment)	0.1010%	0.1326%	0.1600%