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Mathematical Problems in Engineering
Volume 2016, Article ID 9840679, 8 pages
Research Article

Decision-Making Approach to Selecting Optimal Platform of Service Variants

1Faculty of Manufacturing Technologies, Technical University of Kosice, Bayerova 1, 08001 Presov, Slovakia
2Lear Corporation Seating Slovakia s.r.o., Solivarska 1/A, 08001 Presov, Slovakia

Received 22 January 2016; Revised 9 May 2016; Accepted 22 May 2016

Academic Editor: Feng Yang

Copyright © 2016 Vladimir Modrak et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


Nowadays, it is anticipated that service sector companies will be inspired to follow mass customization trends of industrial sector. However, services are more abstract than products and therefore concepts for mass customization in manufacturing domain cannot be transformed without a methodical change. This paper is focused on the development of a methodological framework to support decisions in a selection of optimal platform of service variants when compatibility problems between service options occurred. The approach is based on mutual relations between waste and constrained design space entropy. For this purpose, software for quantification of constrained and waste design space is developed. Practicability of the methodology is presented on a realistic case.