Analyzing and Dealing with the Distortions in Customer Requirements Transmission Process of QFD

Table 1

Main advantages and defects of QFD.

Advantages	Defects
Promoting departments’ cooperation	The subjectivity of the information cannot be overcome
Reducing development cycle and cost	Consuming a lot of time by entering data
Improving product’ quality	Unpredictable risk, cost, and other factors
Transmitting data logically	Data are distorted in the transmission process
Improving customer satisfaction	Specific solution has not been pointed out