Analyzing and Dealing with the Distortions in Customer Requirements Transmission Process of QFD

Table 4

A relationship matrix of customer requirements and technical characteristics.

CR1	0.8		9
CR2	0.1	9		9
CR3	0.3	9		9
CR4	0.4	9		9
CR5	0.1	3		1
		7.5	7.2	7.3
		1	3	2