Ranking of Performance Assessment Measures at Tehran Hotel by Combining DEMATEL, ANP, and SERVQUAL Models under Fuzzy Condition

Table 1

Fuzzy representation of numbers and scales.

Symbol	Scale	Weight	Verbal expression	Verbal expression
V	Excellent	(0.75, 1, 1)	Extremely important	Very high
H	Good	(0.5, 0.75, 1)	Very important	High
M	Fair	(0.25, 0.5, 0.75)	Important	Average
L	Poor	(0, 0.25, 0.5)	Relatively important	Low
P	Very poor	(0, 0, 0.25)	Unimportant	Very low