An Integrated Approach for Shift Scheduling and Rostering Problems with Break Times for Inbound Call Centers

Table 7

The numbers of the operators assigned to the shifts according to the days ().

Days	Shifts
	1		2		3		4		5		6		7		8		9		10
	E	P	E	P	E	P	E	P	E	P	E	P	E	P	E	P	E	P	E	P
1	7	7	13	15	0	0	9	0	0	0	7	14	0	0	0	0	0	0	15	15
2	6	6	14	17	0	0	8	0	0	0	6	11	0	0	0	0	0	0	14	14
3	7	7	15	13	0	0	7	0	0	11	5	0	0	0	0	0	0	0	14	15
4	8	8	13	13	0	0	5	0	0	0	5	10	0	0	0	0	0	0	13	13
5	8	8	14	14	0	0	6	0	0	0	7	12	0	0	0	0	0	0	16	16
6	7	7	16	10	0	0	0	0	0	0	0	6	0	0	0	0	0	0	17	11
7	7	7	14	14	0	0	0	0	0	0	0	0	0	0	0	0	0	0	10	10

E: Existing Case, P: Proposed Case