#### Abstract

The main objective of the proposed research in this paper is introducing an extended version of the linguistic picture fuzzy TOPSIS technique and then solving the problems in enterprise resource planning systems. In this article, we use the uncertain information in terms of linguistic picture fuzzy numbers; the decision maker provides membership, neutral, and nonmembership fuzzy linguistic terms to represent uncertain assessments information of alternatives in linguistic multicriteria decision making (LMCDMs). In order to introduce the extended version of TOPSIS method, we defined a new hamming distance measure between two linguistic picture fuzzy numbers. Further, we apply the proposed method to problem of enterprise resource planning systems and discuss numerical implementation of the proposed method of LMCDM.

#### 1. Introduction

In our daily life, we face some tasks and activities to handle with the help of decision making. Basically, decision making is an intellectual process which depends on different spiritual and reasoning processes; in the decision making process we choose a good alternative from the set of all available alternatives. For a single decision maker, it is mostly difficult to examine all related conditions of a problem due to the increasing complication of the socioeconomic environment. In everyday life, many decision making measures take place in group information. However, under more conditions, for the real multiple attribute decision making problems, the decision information about alternatives is usually uncertain or fuzzy due to the increasing complication of the socioeconomic situation and the ambiguity of inherent subjective attribute of human thinking; thus, numerical values are incomplete or partial for exemplary real-life decision problems. However, in practice, the attribute values of decision problems are not ever disposed by crisp information because of the fuzziness, and many of them are more considerable to be stated by fuzzy information; see [1–5], such as fuzzy numbers, intuitionistic fuzzy numbers [6], and linguistic variable [7, 8].

Fuzzy set theory was firstly defined by Zadeh’s in 1965 [9], which is a framework to encounter confusion, ambiguity, and exaggeration and perform a degree of membership for each member of the nature of discussion to a subset of it. Therefore, we have a forum of true values. The degree of nonmembership was added by Atanassov in 1983 to FS; Atanassov defined the notion of intuitionistic fuzzy set (IFS) [10], which is mostly permissible to handle the ambiguity quantification and give the occasion to correctly model the problem based on existing judgment and experience [11]. The two of these structures are assumed to be a soft approach which, in turn, start soft computing and approximate analysis [12].

Later on in 2014, Cuong proposed the concept of picture fuzzy set (PFS) and studied its basic operations and properties. The picture fuzzy set is designated by the membership, neutral, and nonmembership degree. The only restraint is that the sum of the membership, neutral, and nonmembership degrees must not exceed 1. PFS are basically used for those models, which cannot be expressed in the traditional PS and IFS, like the opinions of the people which have answers of the following types: yes, abstain, no, and refusal. Already some promotion has happened in the research of the PFS theory. In (2014) P. H. Phong discussed the composition of picture fuzzy relation [13], and Singh studied the correlation coefficients for picture fuzzy set and tested the correlation coefficient for clustering analysis with picture fuzzy information. Son et al. developed many novel fuzzy clustering algorithms based on picture fuzzy sets and applications to time series forecasting and weather forecasting (Thong and Son, 2015). Wei [14] proposed picture fuzzy cross-entropy model for multiple attribute decision making problems. S. jun et al. (2017) defined picture uncertain linguistic aggregation operators [15]. In 2017 Phong and Cuong introduced the notion of picture linguistic set and handled MCGDM problem under PLNs environment [16].

In 1981 Hwang and Yoon introduced the idea of TOPSIS method; the idea that the selected alternative must be the closest from the positive ideal solution and the farthest from negative ideal solution is an outstanding multicriteria decision making method [17]. In (1996) Triantaphyllou et al. continued the TOPSIS strategy for decision making problem with fuzzy data [18]. Many authors extended TOPSIS methods and applied these on multiple attribute decision making [19, 20]. Chen (2000) stretches out TOPSIS to fuzzy group decision making problems [21]. Ashtiani et al. [22] used the TOPSIS method to solve decision making problem with the interval valued fuzzy sets. To deal with multiple attribute decision making problem with intuitionistic fuzzy sets, He and Gong [23] developed a natural generalization of the TOPSIS method. Liu et al. [24] proposed a new TOPSIS method for decision making problems with interval-valued intuitionistic fuzzy data.

The remainder of the article is structured as follows. In Section 2, we briefly discussed basic definitions and linguistic picture fuzzy numbers. In Section 3, we defined the Hamming distance between the two linguistic picture fuzzy sets and found the distance between the two PFSs. In Section 4, we discussed the framework of the linguistic picture fuzzy set TOPSIS method and explained an algorithm to solve the LMCDM problem with linguistic picture fuzzy environment. In Section 5, we solved an LMCDM problem to expose the achievement and practicality of the linguistic picture fuzzy set TOPSIS method, and we wrote the conclusion in the last section.

#### 2. Preliminaries

*Definition 1 (see [12]). *Let be a universal set. Then we defined the picture fuzzy set as Where , For each . , and are respectively, known as positive degree, neutral degree, and negative degree of in , which satisfy the condition The refusal degree of in is defined as , and if , , then is reduced to an IFS [10], and if for all is degenerated to an FS.

*Definition 2 (see [25, 26]). *Let be the absolute order distinct term finite set. Then is called a linguistic term set, where is the odd cardinality with . Generally is considered as , etc. For example, when the linguistic term set is as follows: (v. poor, poor, slightly poor, fair, slightly good, good, v. good)

If , then the following characteristics are satisfied:(1)The order of set as;(2)The operator of negation as: neg ;(3)Maximum , if ;(4)Minimum ,if

*Definition 3 (see [16]). *Let be a nonempty set; then we defined the picture linguistic number set in as Which is designated by a linguistic term , a positive degreea neutral degree, and a negative degree , respectively, the element to with the following condition: and is said to be the refusal degree of to for all

If , in this case the picture linguistic set is reduced to the intuitionistic linguistic set.

*Definition 4. *Let and , if Then, is called the linguistic picture fuzzy numbers on If , then we consider the original linguistic picture fuzzy numbers, and virtual linguistic picture fuzzy numbers, otherwise.

represent all linguistic picture fuzzy numbers defined on

*Definition 5. *Let Then, the following operators hold by operations of picture fuzzy sets:

*Definition 6. *Let Then we defined the following operations of linguistic picture fuzzy numbers:

*Definition 7. *Let and be the weighting vector of , satisfying and Then, we defined the linguistic picture fuzzy weighted averaging operator as As a special case, if , then equation (8) is reduced to the following form:

*Example 8. *Let , be the sets of alternatives and criteria, respectively. The linguistic set (nothing), (very very low), (very low), (low), (medium), (high), (very high), (very very high), (perfect). The decision makers provide the linguistic picture fuzzy assessments as shown in Table 1.

#### 3. The Distance between Two Linguistic Picture Fuzzy Numbers

In TOPSIS method the distance measure is an important concept. We can define the following Hamming distance between two linguistic picture fuzzy sets.

*Definition 9. *Let and be the two linguistic picture fuzzy numbers. Then we defined the Hamming distance between and as

*Example 10. *In Example 8, for of of and of , in addition, , , and ,

#### 4. The Linguistic Picture Fuzzy Set TOPSIS Method

To solve the LMCDMs problem, we present the linguistic picture fuzzy set TOPSIS method, which consists of the following steps.

*Step 1. *Construct the linguistic picture fuzzy decision matrix,

*Step 2. *With the help of averaging operator, find the positive and negative ideal solutions of alternatives.

*Step 3. *For every alternative, find the relative closeness degree.

*Step 4. *Give rank to the alternatives, based on relative closeness degree.

##### 4.1. The Linguistic Picture Fuzzy Decision Matrix

Let be the linguistic picture fuzzy assessment of the alternatives provided by the decision makers with respect to the criteria and let be the weight of criteria. Then the linguistic picture fuzzy decision matrix of a LMCDM is written as

*Example 11. *In Example 8, suppose that are the weight of criteria ; then the linguistic picture fuzzy decision matrix of the LMCDM is

##### 4.2. The Positive and Negative Ideal Solutions of Alternatives

To determine the positive ideal solution and negative ideal solution of the alternatives, we apply the and operation of the linguistic picture fuzzy numbers and the linguistic picture fuzzy weighted averaging operator on the linguistic picture fuzzy matrix.

Operation and of linguistic picture fuzzy sets for each column is defined as

On the basis of and weight of criteria , to find the positive and negative ideal solutions of alternatives, using the linguistic picture fuzzy weighted averaging operator,

*Example 12. *According to in Example 8, we have Based on equations (15) and (16), we calculate PIS and NIS of ,

##### 4.3. The Relative Closeness and the Ranking of Alternatives

For the alternatives ranking, we find for every alternative the relative close degree, where the relative close degree is determined by distance between the linguistic picture fuzzy assessment of each alternative and the positive and negative ideal solutions. Based on the decision matrix, we obtain the linguistic picture fuzzy set of , using the linguistic picture fuzzy weighted averaging operator:

Based on of , the Hamming distance between the linguistic picture fuzzy set of individul alternative and the positive and negative ideal solutions is obtained utilizing PIS (equation (15)) and NIS (equation (16)) and equation (10):

Where , ,

Originating from the TOPSIS method, the ranking of alternatives is the following bases “select the shortest distance and the farthest distance from the positive and negative ideal solutions, respectively”; formally, it is fulfilled by the relative close degree of each alternative in existing TOPSIS methods. Based on Hamming distance between the linguistic picture fuzzy set of each alternative and the positive and negative ideal solutions (Eqs. (20) and (21)), we supply for each alternative the following relative closeness degree :

Basically, for any alternative ; that is, is increasing for , and decreasing for . The alternative rankings are obtained based on the relative closeness degree of alternatives as follows: ,

*Example 13. *According to in Example 8, and equation (19), we collect the linguistic picture fuzzy assessment of each alternative as follows: Based on PIS and NIS in Example 12 and Equations (20) and (21), we obtain and Similarly, and , and

Now we get the following results, applying equations (22), (23), and (24): According to equation (25), the ranking is as follows: Hence, is the best alternative.

*Algorithm 14. **Step 1*. According to the membership, neutral, and nonmembership fuzzy linguistic assessments, the decision matrix of the LMCDM problem is constructed.*Step 2*. Calculate and , for each column, using the linguistic picture fuzzy weighted averaging operator to determine the PIS and NIS.*Step 3*. To find the linguistic picture fuzzy assessment of each , use the linguistic picture fuzzy weighted averaging operator.*Step 4*. Find the Hamming distance and between each and PIS (NIS) are calculated; the maximum Hamming distance of all and minimum Hamming distance of all are obtained; then calculate the relative close degree of every alternative *Step 5*. Rank the alternatives using equation (25).

#### 5. Example

A multinational company chooses an enterprise resource planning system to apply from three candidates To develop other consierable decisions, the Chief Information Officer (CIO) of the company evaluates the applicant enterprise resource planning systems in terms of three criteria, that is, (energy cost), (business), and (procedure complication), where are the weight of the criteria. Since the given criteria are qualitative, the estimated values are in the form of linguistic term, which are shown in Table 2.

*Step 2. *For each column of , we have Using equations (15) and (16), we find that the positive and negative ideal solutions are