Integrating Kano Model, AHP, and QFD Methods for New Product Development Based on Text Mining, Intuitionistic Fuzzy Sets, and Customers Satisfaction

Table 1

The Kano evaluation table.

Pref.	Dysfunctional
Functional	1. Like	2. Must-be	3. Neutral	4. Live with	5. Dislike
1. Like	Q	A	A	A	O
2. Must-be	R	I	I	I	M
3. Neutral	R	I	I	I	M
4. Live with	R	I	I	I	M
5. Dislike	R	R	R	R	Q

Note: A: attractive quality; O: one-dimensional quality; M: must-be quality; I: indifferent quality; R: reverse quality; Q: questionable quality.