Mathematical Problems in Engineering / 2021 / Article / Tab 2

Research Article

Integrating Kano Model, AHP, and QFD Methods for New Product Development Based on Text Mining, Intuitionistic Fuzzy Sets, and Customers Satisfaction

Table 2

The IFKM questionnaire.

Function and dysfunction questions (e.g., if the VAC has/does not have simple and liberal attribute, how do you feel?)

Degree of score satisfaction and dissatisfaction (e.g., what do you feel according to your choice?)

Note. Satisfaction + dissatisfaction is less than 1.

Article of the Year Award: Outstanding research contributions of 2020, as selected by our Chief Editors. Read the winning articles.