Nonlinear Characteristics of the Effect of Manufacturing Servitization on Consumer Business Performance

Table 5

The “service performance” curve of consumer manufacturing industry, by attributes.

Industries	Service-oriented revenue per employee	Service-oriented return on assets	Points of inflection (SED-RPE; SED-ROA)	Industry technical complexity	Degree of industry competition
Clothing manufacturing	Inverted U-shaped relation (short-term service spillover; long-term service dilemma)	Linear negative correlation (service trap)	(8.47; no inflection point)	0.37	0.28
Electrical appliance manufacturing	Inverted U-shaped relation (short-term service spillover; long-term service dilemma)	Linear negative correlation (service trap)	(7.28; no inflection point)	0.49	0.09
Beverage and wine manufacturing	Linear positive correlation (service spillover)	Positive U-shaped relation (short-term service trap; long-term service spillover)	(no inflection point; 5.92)	0.34	0.11
Automobile manufacturing	Inverted U-shaped relation (short-term service spillover; long-term service dilemma)	Positive U-shaped relation (short-term service trap; long-term service spillover)	(7.45; 6.89)	0.51	0.16
Medical and pharmaceutical manufacturing	No linear relationship & no U-shaped relationship	No linear relationship & no U-shaped relationship	(no inflection point; no inflection point)	0.46	0.02