A Novel Hybrid MCDM Model for the Evaluation of Sustainable Last Mile Solutions

Table 2

Relevant criteria review.

Criteria group	Criteria	References
Technical	Efficiency (loading factor, trip effectiveness, volume of goods handled)	[61, 62, 65, 66, 129]
	Reliability, flexibility, customer coverage	[61, 64, 65]
	Service quality, service level, delivery time	[56, 57, 61–63, 65–67, 69, 129]
	Possibility of implementation, operative barriers, issues related to the lack of infrastructure	[56, 62]
	Modal split of transport work	[56, 66]
	Goods flow transformation degree	[56, 66, 67]
	Traceability, Information security	[62]
Economic	Costs (operational, implementation, land and equipment acquisition, staff training, insurance, taxes)	[56, 57, 61–68, 70, 129]
Social	Freeing of public space, consistency with urban planning, the attractiveness of the city zone	[56, 61, 64, 65, 67, 68]
	Congestions, vibrations, noise, safety, mobility	[56, 57, 61, 63–65, 67, 68, 129]
	Cooperation of stakeholders	[62]
	Accessibility	[61, 64, 65, 129]
Environmental	Air pollution, energy conservation, waste generation	[56, 57, 61, 64–68, 70, 129]