Evaluating the Performance of Oil and Gas Companies by an Extended Balanced Scorecard and the Hesitant Fuzzy Best-Worst Method

Table 4

Perspectives and performance measurements of the model.

Perspective	Performance measurements
Finance (C1)	Total assets (C11), total costs (C12), income (C13), debt (C14)
Customer (C2)	Responsibility rate (C21), customer satisfaction rate (C22), sales volume (C23), number of participations in trade fairs (C24)
Internal process (C3)	Cost of R & D (C31), number of improvement processes (C32), improvement of the supply chain (C33)
Learning and growth (C4)	Motivation (C41), rate of absence (C42), training hours (C43), number of staff suggestions (C44)
Social responsibility (C5)	Number of accepted international standards (C51), budget allocated for the protection of environment (C52), budget for improving social aspects in society (C53)