|
| Sector | Reference | Purpose | Fuzziness? | Sample population |
|
| Engineering (product design) | Shahin and Shahiverdi [58] | Estimating customer lifetime value for new product development | No | 20 |
| Bilgili et al. [59] | Developed jewelry with tile design and calculated customer satisfaction for new product development | No | 102 |
| Gangurde and Patil [60] | Identifying customer satisfaction through the integrated Kano model and QFD method for new product development for mobile phones | No | 225 |
| Hashim and Dawal [61] | Improving the ergonomics and user needs of adolescent workstation design in a school workshop using an integrated Kano and QFD approach | No | 255 |
| Hwang et al. [62] | Identifying the relationship between user emotional experiences and satisfaction with community culture products, by using the Kano model and Kano’s regression method | No | 62 |
| Salahuddin and Lee [63] | Identifying the key quality features of wearable technology embedded products that have the most influence on consumer satisfaction | No | 471 |
|
| Education | Madzík et al. [64] | Identifying student needs and preferences in the field of higher education | No | 102 |
| Arefi et al. [65] | Identifying student requirements for the quality of Master’s programs at Tehran’s state universities | No | 136 |
| Venkateswarlu et al. [66] | Identifying student’s level of satisfaction studying at private Indian private universities | No | 193 |
|
| Healthcare | Gustavsson et al. [67] | Identification of a wide range of patients’ needs within a Swedish hospital’s children’s and women’s healthcare department, based on a view of multiple patient roles, as a means to support this new patient perspective | No | 113 |
| Matı´as-Guiu et al. [68] | The Kano methodology was used to assess the expectations of patients receiving symptomatic migraine treatment and the neurologists treating them | No | 204 |
| Huang [69] | Improving mobile healthcare service quality by implementing the Kano model and the IPA (importance performance analysis) method by confirming service quality attributes for priority improvement | No | 300 |
|
| Tourism industry | Yang et al. [70] | Proposes a strategic pricing model for a 5-star hotel in Taiwan that can provide customers with increased value by charging less while maintaining reasonable features | No | 115 |
| Zobnina and Rozhkov [71] | Identifying the factors that influence tourist satisfaction in the context of a Russian hotel | No | 1238 |
|
