Research Article

Sustainable Tourism Supply Chain Assessment Using Hybrid Decision-Making Methods under Fuzzy Uncertainty

Table 1

Service quality evaluation index of environmental planning venues (Q).

Index typeIndex notationEvaluation content

Interpretation servicesQ11The narrator’s explanation was clear and intelligible
Q12The narrator’s voice sounded just right
Q13The narrator and tourists have good interactive
Q14The narrators know how to use body language to strengthen interpretation content
Q15To let me know environmental resources treatment and cherish the focus of the environmental resources
Q16The narrator’s explanation form and process makes me feel satisfied
Q17Content on the venue with announcer richness
Q18The narrators on the interpretation of content have sufficient preparation
Q19Time arrangement of the interpretation is very appropriate

Interpretation facilitiesQ21Explanation on the placard setting place carefully design
Q22Explanation of the font size of clear moderate site on the placard
Q23Visit route smooth
Q24Placards with auxiliary text images
Q25Placards commentary content illustrated
Q26Site lighting, the light is downy brightness
Q27Proper interpretation of the words difficult to understand

Recreation facilitiesQ31Clean toilet
Q32The number of the toilets
Q33Parking convenience/the number of parking lots
Q34Safety facilities adequate
Q35Number of trash can settings
Q36Rest area/tourist center comfortable
Q37Environment clean

Spiritual experienceQ41Satisfy curiosity
Q42Experience novelty
Q42Augmented experiences improve relations with family and friends