Research Article

Detecting the Risk of Customer Churn in Telecom Sector: A Comparative Study

Table 3

Performance evaluation of applying HPO methods to the RF classifier based on low-ratio undersampling strategy (0.3 and 0.4).

DatasetOptimization algorithmAccuracyRecallPrecisionAUCF1-scoreMAE

Dataset 1Default HPs0.920.580.840.780.820.078
GS0.991.000.910.990.970.014
RS0.940.740.830.850.880.059
GA-DEAP0.930.680.820.820.850.068
GA-TPOT0.960.870.840.910.910.043

Dataset 2Default HPs0.770.470.610.670.690.233
GS0.950.940.890.950.940.049
RS0.830.610.730.760.770.174
GA-DEAP0.830.630.720.760.780.173
GA-TPOT0.830.650.730.770.790.167