Table 1: Surveys sent outand response rates ( , %) in 2008-2009 and 2010-2011.

Survey2008-2009 Sent2008-2009 Answers2008-2009 Response rate2010-2011 Sent2010-2011 Answers2010-2011 Response rate

Transformational leadership (nursing staff) 196549925210549824
Job satisfaction (nursing staff and nursing leaders) 2070117657264177929
Patient safety culture (nursing staff and nursing leaders) 180223413222551223
Patient satisfaction (inpatients and outpatients) 177367838231586737