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Nursing Research and Practice
Volume 2015 (2015), Article ID 749754, 6 pages
Research Article

Predictors of Patient Satisfaction with Tertiary Hospitals in Korea

1Nursing Department, Seoul St. Mary’s Hospital, Seoul 137-701, Republic of Korea
2College of Nursing, The Catholic University of Korea, Seoul 137-701, Republic of Korea

Received 1 October 2014; Accepted 14 January 2015

Academic Editor: Maria Helena Palucci Marziale

Copyright © 2015 Hye-Sook Ham et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


This study examined the general and system-related predictors of outpatient satisfaction with tertiary health care institutions in Korea. A cross-sectional descriptive study design was employed. The subjects were 1,194 outpatients recruited from 29 outpatient clinics of a university medical center in Korea. Measurements included 5 outpatient service domains (i.e., doctor service, nurse service, technician service, convenience, and physical environment of facility) and patient satisfaction. Of the five domains, nurse service was the domain with the highest mean score and convenience was the domain with the lowest mean score . The most significant predictor of patient satisfaction was the constructs of convenience . The results of this study suggest that the concept of patient satisfaction with health care institutions in modern hospitals reflects an integrative process that includes not only the concerned health care personnel but also improved convenience such as user-friendly reservation system and comfortable waiting areas.