Research Article
Predictors of Patient Satisfaction with Tertiary Hospitals in Korea
Table 1
General characteristics of study participants (
= 1194).
| Characteristics | (%) |
Outpatient satisfaction | Mean | SD | or | |
| Sex | | | | | | Male | 441 (36.9) | 4.04 | .74 | 1.49 | .14 | Female | 671 (56.2) | 3.97 | .72 | | | Age (year) | | | | | | 18–20 | 16 (1.3) | 3.99 | .81 | .94 | .48 | 21–29 | 91 (7.6) | 4.07 | .79 | | | 30–39 | 194 (16.2) | 3.95 | .67 | | | 40–49 | 221 (18.5) | 4.01 | .71 | | | 50–59 | 231 (19.3) | 4.00 | .73 | | | 60–69 | 158 (13.2) | 4.12 | .69 | | | 70–79 | 81 (6.8) | 4.01 | .81 | | | ≥80 | 25 (2.1) | 4.17 | .64 | | | Residential region | | | | | | Capital city (Seoul) | 643 (53.9) | 3.98 | .73 | .20 | .84 | Noncapital city | 393 (32.9) | 3.97 | .78 | | | Religion | | | | | | Protestant | 268 (22.4) | 3.97 | .69 | 1.17 | .32 | Buddhist | 124 (10.4) | 4.05 | .78 | | | Roman Catholic | 331 (27.7) | 4.06 | .73 | | | None | 290 (24.3) | 3.95 | .74 | | | Other | 46 (3.9) | 4.00 | .74 | | | Employment status | | | | | | Yes | 700 (58.7) | 4.04 | .79 | .67 | .80 | No | 397 (33.2) | 3.96 | .75 | | | Revisit of outpatient clinic | | | | | | New patient | 87 (7.3) | 4.07 | .74 | 1.22 | .22 | Revisit patient | 786 (65.8) | 3.97 | .73 | | | Type of doctor at visit | | | | | | Specialist | 705 (59.0) | 3.99 | .73 | −.65 | .52 | Generalist | 87 (.3) | 4.05 | .60 | | | Total length of being an outpatient of the institution (year) | | | | | | ≤1 year | 182 (15.2) | 3.98 | .71 | 1.50 | .20 | 2–5 years | 246 (20.6) | 3.93 | .73 | | | 6–10 years | 143 (12.0) | 4.04 | .76 | | | 10–20 years | 107 (9.0) | 4.11 | .72 | | | ≥21 years | 61 (5.1) | 3.93 | .71 | | | Experience of use of other tertiary hospitals | | | | | | Yes | 858 (71.9) | 3.99 | .71 | −.25 | .81 | No | 251 (21.0) | 4.00 | .79 | | |
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Note. Missing values are not included in the table.
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