(2) Taught how to breath in deeply during severe pain and to rest when pain wore off
4.12
1.396
(3) Received adequate back massage
1.81
1.491
Subscale 4: communication patterns of healthcare providers (7 items), scores ≥ 36 considered satisfied
30.14
5.573
(1) Staff greeted with a smile
4.66
0.881
(2) Given adequate privacy during examination
3.32
1.569
(3) Staff requested for permission before any procedure
2.25
1.545
(4) Staff showed a genuine interest in one’s well-being
4.42
1.002
(5) Staff used understandable language
3.79
1.550
(6) Staff showed how to summon for help
2.96
1.691
(7) Baby shown immediately after birth
4.19
1.522
The mean and standard deviation scores were computed with values as follows: strongly agree = 5; agree = 4; neutral = 3; disagree = 2; strongly disagree = 1.