|
| Components | Satisfied, n (%) | Dissatisfied, n (%) | Mean ± SD |
|
| Health workers’ relationship, attitude, and communication |
| Nurses/midwives being respectful and polite | 392 (94.9) | 21 (5.1) | 4.45 ± 0.74 |
| Doctors treat with courtesy and respect | 385 (93.2) | 28 (6.8) | 4.49 ± 0.79 |
| Nurses/midwives explain well and listen carefully to clients | 387 (93.7) | 26 (6.3) | 4.42 ± 0.81 |
| Doctors listen carefully to clients | 382 (92.5) | 30 (7.3) | 4.46 ± 0.87 |
| Doctors explained things in a way the client could understand | 377 (91.3) | 36 (8.7) | 4.52 ± 0.72 |
| Nurse/midwives make adequate visits and responding to patients’ calls and requests | 374 (90.6) | 39 (9.4) | 4.46 ± 0.68 |
| Health education during discharge | 358 (86.7) | 55 (13.3) | 4.13 ± 0.10 |
| Health problem diagnosis and management |
| Perceived competency of doctors | 390 (94.4) | 23 (5.6) | 4.49 ± 0.64 |
| Nurses/midwives’ on-time medication administration | 379 (91.8) | 34 (8.2) | 4.43 ± 0.80 |
| Perceived competency of nurses/midwives | 371 (89.8) | 42 (10.2) | 4.50 ± 0.73 |
| Information about procedure and exam | 356 (86.2) | 57 (13.8) | 4.24 ± 1.13 |
| Client’s pain well controlled | 341 (82.6) | 72 (17.4) | 3.93 ± 1.00 |
| Access to prescribed medication in the hospital | 318 (77.0) | 95 (23.0) | 4.08 ± 1.04 |
| Before giving new medicine, the hospital staff told to clients what the medicine was | 254 (61.5) | 159 (38.5) | 3.59 ± 1.22 |
| Possible side effects of the medications well described in a way clients could understand | 249 (60.3) | 164 (39.7) | 3.47 ± 1.18 |
| Physical environment |
| Admission procedure of this hospital | 392 (94.9) | 21 (5.1) | 4.47 ± 0.70 |
| Perceived accommodation of the room | 385 (93.2) | 28 (6.8) | 4.39 ± 0.72 |
| Cleanness of room and bed | 369 (89.3) | 44 (10.7) | 4.30 ± 0.81 |
| Cleanness of toilet and washroom | 270 (65.4) | 143 (34.6) | 3.63 ± 1.21 |
| Access to drinking water, latrine, and hand-washing facility | 261 (63.2) | 152 (36.8) | 3.62 ± 1.15 |
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