|
| Variables | Poor, Fair n(%) | Good, Very good, Excellent n(%) | Mean satisfaction level |
|
| The health worker treated me with courtesy | 19(7.6) | 231(92.4) | 4.56 |
|
| The health worker listened to me carefully | 15(6.0) | 235(94.0) | 4.59 |
|
| The health worker explained me things in a way I understood | 15(6.0) | 235(94.0) | 4.57 |
|
| Location of the outpatient service is acceptable | 9(3.6) | 241(96.4) | 4.60 |
|
| The health facility was clean | 14(5.6) | 236(94.4) | 4.60 |
|
| The waiting area was clean | 16(6.4) | 234(93.6) | 4.59 |
|
| The latrine was clean | 45(18.0) | 205(82.0) | 4.38 |
|
| The waiting time was acceptable | 29(11.6) | 221(88.4) | 4.31 |
|
| I have enough time to discuss with a health worker | 22(8.8) | 228(91.2) | 4.40 |
|
| I was given information in a way I understood | 15(6.0) | 235(94.0) | 4.53 |
|
| I received helpful advice | 12(4.8) | 238(95.2) | 4.63 |
|
| The administrative staff treated me with courtesy and respect | 40(16.0) | 210(84.0) | 4.39 |
|
| My privacy is respected | 35(14.0) | 215(86.0) | 4.37 |
|
| I have the opportunity to follow up with the same health worker | 228(91.2) | 22(8.8) | 1.99 |
|
| Adequate information provided about payment for services | 173(69.2) | 77(30.8) | 2.55 |
|
| My personal information is kept confidential | 45(18.0) | 205(82.0) | 4.26 |
|
| Referral to a specialist is possible | 176(70.4) | 74(29.6) | 2.58 |
|
| The treatment is effective at decreasing symptoms | 18(7.2) | 232(92.8) | 4.50 |
|
| The treatment is effective at decreasing relapses | 22(8.8) | 228(91.2) | 4.43 |
|
| The treatment helped me to improve my income | 136(54.4) | 114(45.6) | 3.14 |
|
| I can get a health worker’s help any time I need | 34(13.6) | 216(86.4) | 4.07 |
|
| It was easy to come to the hospital | 141(56.4) | 109(43.6) | 2.90 |
|
| I had enough time to come to the hospital | 143(57.2) | 107(42.8) | 2.88 |
|
| I had enough money to come and get treatment | 168(67.2) | 82(32.8) | 2.57 |
|
| I would advise my family to come to the hospital | 103(41.2) | 147(58.8) | 3.27 |
|
| The service is effective at helping with economic problems | 125(50.0) | 125(50.0) | 2.99 |
|
