[Retracted] Foreign Muslim Workers’ Perspectives of the Basic Needs of Muslim-Friendly Tourist Services: An Empirical Analysis of a Non-Muslim Destination

Table 3

Results of indices for factors/attributes.

Factor/attribute	RI	PI	RIOCS	SGP	DGP	IA	Factor classification
A1 Hotel amenities	0.263	0.348	0.611	0.431	0.569	−0.139	Basic
A1-1 Separate wellness facilities such as gyms or swimming pools	0.005	0.017	0.022	0.225	0.775	−0.550	Basic
A1-2 Female staff for women and families	0.040	0.060	0.099	0.402	0.598	−0.197	Basic
A1-3 Al-Quran, prayer mats, and tasbih (rosary beads) in each room or at the front desk	0.002	0.032	0.034	0.059	0.941	−0.882	Basic
A1-4 Beds and toilet positioned so as not to face the direction of Mecca	0.006	0.067	0.073	0.077	0.923	−0.846	Basic
A1-5 Muslim toilets to be provided	0.016	0.106	0.122	0.129	0.871	−0.743	Basic
A2 Hotel dining and banqueting facilities	0.236	0.470	0.706	0.334	0.666	−0.331	Basic
A2-1 No alcohol, pork, or similar products to be served	0.014	0.054	0.067	0.202	0.798	−0.596	Basic
A2-2 Conservative TV channels and appropriate music	0.023	0.089	0.113	0.207	0.793	−0.587	Basic
A3 Hotel staff	0.063	0.198	0.261	0.241	0.759	−0.517	Basic
A3-1 An appropriate dress code worn by hotel staff	0.109	0.048	0.157	0.696	0.304	0.392	Excitement
A3-2 Muslim staff members	0.037	0.011	0.048	0.774	0.226	0.548	Excitement
A4 Hotel public facilities	0.116	0.273	0.388	0.298	0.702	−0.404	Basic
A4-1 No casino or gambling machines	0.006	0.001	0.007	0.811	0.189	0.622	Excitement
A4-2 Gender-segregated prayer rooms	0.013	0.066	0.079	0.169	0.831	−0.663	Basic
A4-3 Built-in wudhu facilities located outside prayer rooms	0.029	0.100	0.129	0.226	0.774	−0.548	Basic
F1 Halal food symbols and certification	0.188	0.214	0.402	0.468	0.532	−0.063	Performance
F1-1 Description of Halal food menu not limited by language	0.118	0.156	0.274	0.430	0.570	−0.140	Basic
F1-2 Assurance that food meets the Halal standards being levied by the government	0.031	0.114	0.145	0.211	0.789	−0.578	Basic
F1-3 Only Halal food to be served	0.055	0.173	0.228	0.243	0.757	−0.514	Basic
F2 Halal food restaurants	0.138	0.076	0.214	0.644	0.356	0.287	Excitement
F2-1 Halal food is cooked separately from non-Halal food	0.016	0.123	0.139	0.117	0.883	−0.766	Basic
F2-2 Certification of Halal food restaurants	0.140	0.243	0.383	0.366	0.634	−0.268	Basic
F2-3 Availability of halal food at the destination	0.117	0.300	0.417	0.280	0.720	−0.439	Basic

Note. (1) RI: reward index; PI: penalty index; RIOCS: Range of Impact on Overall Customer Satisfaction; SGP: Satisfaction-Generating Potential; DGP: Dissatisfaction-Generating Potential; IA: impact-asymmetry. (2) Following Caber et al. [28], IA scores (a) above 0.1 are labeled “excitement” factors, (b) below −0.1 are indicated as “basic” factors, and (c) between −0.1 and 0.1 are termed “performance” factors.