Research Article
A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer
Table 3
Demographic characteristics of respondents.
| Demographic characteristics | Number | Percentage (%) |
| Organization characters | | | State-owned business | 54 | 27.55% | Private business | 43 | 21.94% | Foreign-funded enterprise | 47 | 23.98% | Joint venture enterprise | 52 | 26.53% | Types of customers | | | General customers | 79 | 40.31% | Key accounts | 65 | 33.16% | Strategic customers | 52 | 26.53% |
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