A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer

Table 4

Service quality elements classification results from Kano model.

Service quality elements (number)	Traditional Kano model					Fuzzy Kano model
					Category					Category
	88	32	25	51		106	38	18	44
	78	45	23	50		98	42	20	51
	45	38	20	93		51	43	25	99
	89	51	11	45		95	56	15	37
	40	82	24	50		46	88	27	53
	45	90	16	45		49	92	18	48
	84	39	26	47		95	52	24	38
	37	90	21	48		39	48	19	92
	49	90	19	38		54	46	24	95
	51	80	15	50		84	56	13	47
	38	59	80	19		43	64	86	25
	55	47	73	21		56	48	78	22