A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer

Table 5

Quantitative results of service quality elements based on Kano model.

Number	CS	DS	CS point	DS point
	0.40
	0.44
	0.65
	0.46
	0.66
	0.68
	0.43
	0.71
	0.64
	0.52