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Scientific Programming
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2016
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Article
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Tab 5
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Research Article
A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer
Table 5
Quantitative results of service quality elements based on Kano model.
Number
CS
DS
CS point
DS point
0.40
0.44
0.65
0.46
0.66
0.68
0.43
0.71
0.64
0.52