|
| Latent variables | Observation items | References |
|
| Goodwill trust (GT) | H1a-a1: I believe that when the market changes, the crowd worker will not be inclined to transfer costs to the enterprise | Levin and Cross [66]; Ganesan [67] |
| H1a-b1: I believe that the crowd worker pays close attention to the needs of the enterprise and sincerely cares about the success of the enterprise |
| H1a-c1: I believe that the crowd worker has sacrificed for the enterprise in the past |
|
| Ability trust (AT) | H1b-a2: I believe that the crowd worker has strong working skills, and working with them can enhance the enterprise’s operational performance | Mcallister [14]; Anderson and Narus [68] |
| H1b-b2: I think most of the crowd workers are reliable in terms of their business capability |
| H1b-c2: In my opinion, the crowd worker meets the task requirements of the enterprise and can complete the delivery task with high quality |
|
| Logistics synergy (LS) | H2-a3: Our enterprise keeps regular feedback and communication with the crowd worker | Sinkovic and Roath [69]; Story et al. [70] |
| H2-b3：I think when the customer demand change, the enterprise and the crowd worker can negotiate to develop a flexible workflow |
| H2-c3: To my way of thing, the enterprise and the crowd worker can share crowd logistics information in a timely manner |
|
| Crowd logistics enterprises’ operational performance (CLEOP) | H-a: In my opinion, crowd logistics enterprises can provide excellent customer service quality | Zhao et al. [71] |
| H-b: I think crowd logistics enterprises can respond to customer needs in a timely manner |
| H-c: I think the delivery speed of crowd logistics enterprises is fast, and the delivery reliability is strong |
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