Multicriteria Decision Making to Continuous Software Improvement Based on Quality Management, Assurance, and Metrics

Table 2

Normalization of criteria and their weights.

	Data quality	Process	Quality	Quality assessment	Quality management	Service	Service quality	E.V.
Data quality	0.30	0.39	0.31	0.24	0.31	0.148	0.278	0.283
Process	0.15	0.19	0.31	0.24	0.16	0.222	0.167	0.206
Quality	0.15	0.10	0.16	0.32	0.23	0.222	0.111	0.185
Quality assessment	0.10	0.06	0.04	0.08	0.16	0.148	0.111	0.100
Quality management	0.08	0.10	0.05	0.04	0.08	0.148	0.167	0.094
Service	0.15	0.06	0.05	0.04	0.04	0.074	0.111	0.076
Service quality	0.06	0.10	0.08	0.04	0.03	0.037	0.056	0.056