Research Article
Multicriteria Decision Making to Continuous Software Improvement Based on Quality Management, Assurance, and Metrics
| | Node label | Features | CSPI | | Data quality | Process | Quality | Quality assessment | Quality management | Service | Service quality | CSI 1 | CSI 2 | CSI 3 | CSI 4 |
| | Use cases | Data quality | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.283 | 0.049 | 0.058 | 0.043 | | Process | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.206 | 0.068 | 0.067 | 0.085 | | Quality | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.185 | 0.102 | 0.113 | 0.086 | | Quality assessment | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.100 | 0.132 | 0.119 | 0.123 | | Quality management | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.094 | 0.151 | 0.182 | 0.157 | | Service | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.076 | 0.214 | 0.213 | 0.224 | | Service quality | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.056 | 0.283 | 0.247 | 0.282 |
| | CSPI | CSI 1 | 0.466 | 0.440 | 0.119 | 0.107 | 0.092 | 0.087 | 0.091 | 0.000 | 0.000 | 0.000 | 0.000 | | CSI 2 | 0.258 | 0.285 | 0.176 | 0.171 | 0.161 | 0.196 | 0.179 | 0.000 | 0.000 | 0.000 | 0.000 | | CSI 3 | 0.181 | 0.156 | 0.408 | 0.292 | 0.353 | 0.246 | 0.294 | 0.000 | 0.000 | 0.000 | 0.000 | | CSI 4 | 0.095 | 0.119 | 0.297 | 0.430 | 0.394 | 0.472 | 0.435 | 0.000 | 0.000 | 0.000 | 0.000 |
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