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The Scientific World Journal
Volume 2013, Article ID 292745, 9 pages
Research Article

Exit, Voice, and Loyalty in the Italian Public Health Service: Macroeconomic and Corporate Implications

1Research and Development Board, Federico II University Hospital, Via Sergio Pansini 5, 80131 Naples, Italy
2Department of Studies and Business Research, University of Salerno, Via Giovanni Paolo II 132, 84084 Fisciano Salerno, Italy

Received 28 August 2013; Accepted 27 September 2013

Academic Editors: E. Carbone and M. Fanucchi

Copyright © 2013 Adelaide Ippolito et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Citations to this Article [2 citations]

The following is the list of published articles that have cited the current article.

  • Peter John, “Finding Exits and Voices: Albert Hirschman's Contribution to the Study of Public Services,” International Public Management Journal, vol. 20, no. 3, pp. 512–529, 2017. View at Publisher · View at Google Scholar
  • Gagan Gurung, Sarah Derrett, Robin Gauld, and Philip C. Hill, “Why service users do not complain or have ‘voice’: a mixed-methods study from Nepal’s rural primary health care system,” BMC Health Services Research, vol. 17, no. 1, 2017. View at Publisher · View at Google Scholar