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| Components | Definitions | Elements | Reference |
|
| C1: engagement consequences | The desired results of engagement behavior | E11: loyalty and satisfaction
E12: empowerment
E13: connection and emotional bonds
E14: trust and commitment | [89] |
|
| C2: engagement behavior | The interaction and value co-creation behavior of community members | E21: sharing
E22: learning
E23: co-development
E24: advocating
E25: socializing | [89] |
|
| C3: perceived behavioral control | An individual’s perception on the ease or difficulty of conducting the behavior | — | [51, 90] |
|
| C4: attitude | A favorable or unfavorable evaluation of something | E41: object-based attitude
E42: behavioral attitude | [59] |
|
| C5: environmentally Conscious Behavior | Recognizing the serious of environmental problems, people proactively engaged in recycling, saving electricity and water, and so forth | E51: environmental concern
E52: perceived customer effectiveness | [91] |
|
| C6: subjective norms | An individual’s estimate of the social pressure on him/her to engage or not engage in the target behavior | — | [51] |
|
| C7: perceived usefulness | Beliefs concerning instrumental outcomes associated with technology use | — | [92] |
|
| C8: perceived ease of use | Beliefs that technology use will be relatively free of cognitive burden | — | [92] |
|
| C9: information satisfaction | The degree of favorableness with respect to the information produced by the system | — | [59] |
|
| Ca: system satisfaction | The degree of favorableness with respect to the system and the mechanics of interaction | — | [59] |
|
| Cb: information quality | Desired features of the information produced by the system | Cb1: completeness
Cb2: accuracy
Cb3: format
Cb4: currency | [59] |
|
| Cc: system quality | Desired features of the system and the mechanism of interaction | Cc1: reliability
Cc2: flexibility
Cc3: integration
Cc4: accessibility
Cc5: timeliness | [59] |
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