Research Article  Open Access
Shuai Zhang, Dejian Yu, Yan Wang, Wenyu Zhang, "Evaluation about the Performance of EGovernment Based on IntervalValued Intuitionistic Fuzzy Set", The Scientific World Journal, vol. 2014, Article ID 234241, 10 pages, 2014. https://doi.org/10.1155/2014/234241
Evaluation about the Performance of EGovernment Based on IntervalValued Intuitionistic Fuzzy Set
Abstract
The evaluation is an important approach to promote the development of the EGovernment. Since the rapid development of EGovernment in the world, the EGovernment performance evaluation has become a hot issue in the academia. In this paper, we develop a new evaluation method for the development of the EGovernment based on the intervalvalued intuitionistic fuzzy set which is a powerful technique in expressing the uncertainty of the real situation. First, we extend the geometric Heronian mean (GHM) operator to intervalvalued intuitionistic fuzzy environment and proposed the intervalvalued intuitionistic fuzzy GHM (IIFGHM) operator. Then, we investigate the relationships between the IIFGHM operator and some existing ones, such as generalized intervalvalued intuitionistic fuzzy HM (GIIFHM) and intervalvalued intuitionistic fuzzy weighted Bonferoni mean operator. Furthermore, we validate the effectiveness of the proposed method using a real case about the EGovernment evaluation in Hangzhou City, China.
1. Introduction
Intuitionistic fuzzy set (IFS), an extension of Zadeh’s fuzzy set, was first proposed by Atanassov [1]. Over the last decade, the IFS theory issue has become an important research area of mathematics, management, and computer sciences. It is generally known that the membership degree and nonmembership degree of the IFS are expressed by determined number [2–10]. Based on the IFS theory, Atanassov and Gargov [11] utilized the interval number rather than the determined number to express the membership degree and nonmembership degree and introduced the intervalvalued IFS (IIFS). Researchers have many research works and have some results regarding IIFS theory.
Intervalvalued intuitionistic fuzzy number (IIFN) is the basic ingredient of the IIFS theory and more powerful to express the uncertainty than intuitionistic fuzzy number (IFN) [12–14]. How to aggregate the IIFNs to a comprehensive one is a very active research area and is critical for artificial intelligence, decision making, and management science. So far there are many aggregation operators proposed to aggregate the IIFNs [15–17]. The Heronian mean (HM) is a mean type information aggregation technique, which is proposed by Beliakov et al. [18] and mainly used to aggregate determined numbers. In this paper, we extend the HM mean operator to adapt it to intervalvalued intuitionistic fuzzy environment and then study the EGovernment evaluation method based on IIFS theory.
To do this, we organize the paper as follows. Section 2 extends the GHM operator to intervalvalued intuitionistic fuzzy environment and proposes the intervalvalued intuitionistic fuzzy GHM (IIFGHM) operator. Some special cases are discussed in this section. Section 3 introduces the intervalvalued intuitionistic fuzzy geometric weighted Heronian mean (IIFGWHM) and develops an approach for multicriteria decision making. A real case about the EGovernment evaluation in Hangzhou City, China, is also provided in this section. Section 4 ends this paper with some concluding remarks.
2. The IntervalValued Intuitionistic Fuzzy Geometric Heronian Mean Operator
Atanassov and Gargov [11] first proposed the IIFS and gave the definition of IIFS.
Definition 1. The IIFS on was defined as follows: The and are two functions that indicated the degrees range of membership and nonmembership, respectively. Furthermore, the two functions are valued between and the sum of the maximum value of the two functions is also between [19].
Definition 2 (see [20]). Let and be any two IIFNs; then some operational rules of IIFN and IIFN are defined as(1);(2);(3);(4).
And the score function of IIFN is defined as
The score function of IIFN is an important indicator for comparing any two IIFNs. In the general case, the bigger the score function, the bigger the IIFN.
Example 3. Let , , and be three IIFNs; we can get the following score functions based on (2)
Since
then
Heronian mean (HM) is able to characterize quantitatively the relations between the aggregated arguments. The definition of HM was given as follows.
Definition 4 (see [18]). Let be a collection of nonnegative numbers. If then HM is called the Heronian mean (HM).
Example 5. Let , , be three nonnegative numbers; based on the HM operator, we can get
Based on Definition 4, Yu [21] proposed the geometric Heronian mean as follows.
Definition 6. Let , , be a collection of nonnegative numbers. If
then is called the geometric Heronian mean (GHM).
In order to deal with the situation of intervalvalued intuitionistic fuzzy environment, we extend the GHM and propose the intervalvalued intuitionistic fuzzy GHM as follows.
Definition 7. Let , , be a collection of IIFNs; if
then IIFGHM is called the intervalvalued intuitionistic fuzzy geometric Heronian mean (IIFGHM).
Based on the operational laws of the IIFNs described in Definition 2, we can derive the following results.
Theorem 8. Let , , be a collection of IIFNs; then the aggregated value by using the IIFGHM is also an IIFN, and
Proof. We can prove Theorem 8 by mathematical induction and the similar proof method can be referred to Yu [21].
We studied the intervalvalued intuitionistic fuzzy Heronian mean and proposed the generalized intervalvalued intuitionistic fuzzy HM (GIIFHM) in our previous works [22]. It should be noted that the GIIFHM operator is a kind of averaging mean operator and the IIFGHM proposed in this paper is a kind of geometric mean operator. We try to apply a numeric example in simulation in order to compare the IIFGHM and GIIFHM operators.
Example 9. Let , , and be three IIFNs; when the parameters , take different values, scores values are obtained based on IIFGHM and GIIFHM operators which are shown in Figures 1 and 2.
3. IntervalValued Intuitionistic Fuzzy Multicriteria Decision Making Based on IIFGWHM Operator
The IIFGHM operator does not consider the weight of the aggregated arguments and it should be improved. In this section we first introduce the weighted form of IIFGHM (IIFGWHM) operator and then introduce a multicriteria decision making method based on IIFGWHM operator.
Definition 10. Let be a collection of IIFNs and be the weight vector of , where indicates the importance degree of , satisfying , , and . If
then IIFGWHM is called the intervalvalued intuitionistic fuzzy geometric weighted Heronian mean (IIFGWHM).
Similar to Theorem 8, Theorem 11 can be derived easily.
Theorem 11. Let , , be a collection of IIFNs, whose weight vector is , which satisfies , , and . Then the aggregated value by using the IIFGWHM is also an IIFN, and
In a presumed multicriteria decision making problem [23–29], let be a set of Districts and let a set of criteria, whose weight vector is , satisfying , and . The performance of District with respect to the criterion is measured by an IIFN , where indicates the degree range in which District satisfies the criterion and indicates the degree range in which District does not satisfy the criterion and construct the intervalvalued intuitionistic fuzzy decision matrix .
Step 1. Normalize the decision making matrix into standardized matrix. In other words, if the criteria is the benefit criteria, then the values do not need changing; if criteria is the cost criteria, then use instead of [30–33], where is the complement of .
Step 2. Aggregate all the performance values of the th line, and get the overall performance value corresponding to District by the IIFGWHM: where .
Step 3. Rank the overall performance values according to Definition 2 and obtain the priority of Districts according to .
Example 12. Advocating the EGovernment has important value for establishing a harmonious and efficient government. Experience has confirmed the potential effect of EGovernment on the development of whole society. It is a fact to the academic circles that the continual development of EGovernment needs the support of the performance evaluation. Hangzhou city is the capital of Zhejiang Province, China, and is the political, economic, cultural, and financial and transportation center of Zhejiang Province. At present, the performances of the EGovernment of the four Districts in Hangzhou city need to be evaluated. Based on the result of many researches [34, 35], this evaluation proceeds in the following three aspects: construction costs of the EGovernment (), the effectiveness of the EGovernment system (), and the quality of EGovernment system (). The three criteria may occur to different degrees and suppose as the weight vector of the three criteria. The evaluation information on the four Districts under the factors are represented by the IIFNs and shown in Table 1.

Since the construction costs of the EGovernment () is the cost criteria, therefore, it needs normalization. The Normalized decision matrix is shown in Table 2.

From the Definition of IIFGWHM operator, we know that the values of parameters and may largely affect the aggregated IIFEs. In the following, we study the aggregated results as the values of the parameters and change. Tables 3 and 4 show the details of the results.


If we let the parameter be fixed, different scores and rankings of the Districts can be obtained as the parameter changes, as is shown in Figure 3.
From Figure 3, we can find that,(1)when , the ranking order of the Districts is ,(2)when , the ranking order of the Districts is ,(3)when , the ranking order of the Districts is ,(4)when , the ranking order of the Districts is ,(5)when , the ranking order of the Districts is .
On the other hand, if we let the parameter be fixed, different rankings of the Districts can be obtained as the parameter changed which was shown in Figure 4.
From Figure 4, we can find that,(1)when , the ranking order of the Districts is ,(2)when , the ranking order of the Districts is ,(3)when , the ranking order of the Districts is ,(4)when , the ranking order of the Districts is .
Different scores of the four Districts can be obtained as the parameters and changed. Figures 5, 6, 7, and 8 illustrate the scores of four Districts obtained by the IIFGWHM operator in detail.
From the above analysis, we can easily find that when the parameters are assigned different values, different decision results may be generated. Therefore, it is a very flexible intervalvalued intuitionistic fuzzy decision making method.
In order to compare the IIFGWHM operator with the IIFWBM operator which was proposed by Xu and Chen [33], we utilize the IIFWBM operator to replace (13) and analyze the decision making method. The IIFWBM operator was given as follows [33]:
If we aggregate the IIFNs based on the IIFWBM operator, the aggregated IIFNs can be obtained as the values of the parameters and change. The results are shown in Table 5. The corresponding score values and the ranking of Districts are shown in Table 6.


Different scores of the four Districts can be obtained as the parameters and change. Figures 9, 10, 11, and 12 illustrate the scores of four Districts obtained by the IFWBM operator in detail.
4. Concluding Remarks
In this paper, we have put forward an associated aggregation operator for IIFNs called the IIFGHM operator. We have analyzed the weighted form of IIFGHM operator and introduced the IIFGWHM operator. A flexible multicriteria decision making method has been introduced, by which the optimal alternative(s) can be derived. We have studied the applicability of the IIFGWHM operator in multicriteria decision making problems and we have carried out the evaluation of the performance of EGovernment in Hangzhou city, China. In future research, we will consider other applications of this approach, such as investment management, teaching quality evaluation, and supply chain management.
Conflict of Interests
The authors declare that there is no conflict of interests regarding the publication of this paper.
Acknowledgment
The authors would like to thank the anonymous reviewers for their valuable comments on their paper. This research was supported by the National Natural Science Foundation of China (nos. 71301142 and 51375429), the Zhejiang Natural Science Foundation of China (no. LQ13G010004), and the Zhejiang Science & Technology Plan of China (no. 2013C31099).
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Copyright © 2014 Shuai Zhang et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.