Research Article

A Simple Approach for Monitoring Business Service Time Variation

Table 10

The of the EWMA-AM and EWMA-AV charts for , , and .




0.10.30.70.10.30.70.10.30.7

1057.2187.23.73.67.02.41.82.41.5
1266.4186.13.43.26.32.21.72.31.4
1476.0185.13.13.05.82.01.52.01.2
1685.6185.02.92.85.41.91.52.01.2
1895.3184.72.72.75.11.81.52.01.1
20104.9185.12.62.54.81.71.41.91.1
22114.7185.52.52.34.51.61.41.91.1
24124.5185.02.42.24.31.61.31.81.0
26134.3185.02.32.14.21.51.21.60.9
28144.3185.52.22.14.11.41.21.60.9
30154.1185.32.22.04.01.41.11.50.9