Decision Support Model for Introduction of Gamification Solution Using AHP

Table 3

Decision criteria for gamification platform.

1st level criteria	2nd level criteria	3rd level criteria
Credibility of supplier	Track record	Market share; Relationship
	Speciality	A number of gamification professionals; Best practice
Competitiveness of product	Sales condition	Price; Marketing program
	Architecture	Hardware requirement; OS supported; Source language; DB supported
	Function	Game mechanics supported; Game engine supported; Security; Analytic administration
	Performance	Functionality; Reliability; Usability; Efficiency; Maintainability; Portability
Continuity of service	Vendor stability	Financial stability; Vision and experience of the management staff
	Contract terms	Warranty; Product liability